InTouch

Many years ago, someone told me when in doubt don’t act. But often that’s easier said than

done. The fact is that decision making is one of the key areas of responsibility when running...

Every time a new client walks through the door, it could be the beginning of a new long-term relationship. But of course, that’s not a certainty. In fact, not every new client comes in because...

It’s been said that people don’t leave jobs; they leave bosses. That’s something to seriously consider, especially these days when the spa industry is experiencing a shortage of estheticians...

How do your customers find out about your business? A few years back Verizon in conjunction with Small Business Trends magazine posed that question, among others, to small business...

Even with the best of intentions to provide clients with an outstanding experience, disputes arise. While it may boil down to a misunderstanding, the fact is that resolving client issues is something that comes...

Do you find it a lot easier to say “yes” than “no” though you end up with too much on your plate or doing something that may not be in the best interest of r your spa or massage practice.

Sometimes something you say without any ill intention or motive behind it can be so misconstrued that it severely damages a relationship.

Can tweeting get you more clients and solidify relationships? That’s a question many small businesses, including spas and massage practice professionals, ask considering that there are a number...

It’s really not too early to be thinking about Mother’s Day and the revenue generating opportunity it presents for your spa or massage practice.  That’s why you want to make sure to get ahead of the day...

Are you as good to yourself as you are to others? Sometimes we are our own worst critics. When it comes to running your spa or massage practice, you may be too hard on yourself.  Not every goal is as easy to achieve as it seems.

Do you start the day feeling determined to get through your spa or massage practice “to do” list but end it with only half of the items are checked off? If that sounds familiar, it’s time to make some changes...

If you are having trouble recruiting top talent for your spa or massage practice, you’re not alone. Manpower reports that one-third of employees globally are experiencing difficulty filling jobs. Specifically related to massage therapy