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Privacy Policy

This is the web site of BIOTONE.

Our postal address is:
4757 Old Cliffs Rd
San Diego, CA 92120

We can be reached via e-mail at or you can reach us by telephone at 1-800-445-6457

Information we collect collects information regarding a user's operating environment (browser, operating system, screen resolution), to help make our website more user-friendly, that is, simpler to use for our customers. This information is complemented by the use of Google Analytics to further improve our web site for our customers. also collects voluntary data from our customers for several purposes:

  • Orders. To ensure proper billing and shipping, we collect various information during account registration and orders.
  • Newsletter. We collect only the email address for customers who wish to receive our newsletter.
  • Product Reviews. Customers may submit reviews anonymously or by name for individual products throughout our store. We do not store any information in connection with an account or email address with product reviews.
  • Other. We collect information on other forms such as surveys and our contact form.


How we use the information we collect

The information we collect through statistics (browsers, operating environments, screen size) is used to help design our website to better serve our customers. This information may help in the decision of visual design and features.

Email addresses collected through the newsletter sign-up form or at registration (with permission from the customer) is used solely for email campaigns. Each email is sent from "Biotone" as the From name, and as the From address. 

What we do not collect does not collect involuntarily personally identifiable information, such as your email address. Our web logs do store information about the computer (not the person) with each request (each page you view). We do not employ any third-party services to collect information, other than stated above with regards to Google Analytics, which tracks anonymous statistics such as browser, screen size, colors, operating environments, and which pages you visit.


Information that can be identified with you.

Information that collects for security purposes can be identified with accounts when users are logged in or associated with their email address. Specifically, these actions are, among others:

  • Checkout process. When you log in/register, provide your billing, shipping and credit card information, as well as placing your final order.
  • Newsletter sign-up. Because we require customers to use an email to log in to their accounts, the newsletter recipient list may contain your email address if you sign-up to receive our newsletter, and thus, can be associated to your account.


Further privacy policy information

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the domain name and e-mail address (where possible) of visitors to our Web page, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web page and used by us to contact consumers for marketing purposes. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart. If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by calling us at the above telephone number. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations.

We do not partner with or have special relationships with any ad server companies.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information.

With respect to security:

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

All Network Solutions SiteSafe services include a limited Guarantee to provide your Web site visitors with assurance that your site is a safe place to transact online business. This guarantee is payable to your Web site visitors, relying on your SiteSafe services, who incur losses resulting directly from an online credit card transaction as a result of a mis-issued SiteSafe SSL Certificate or Site Confirm Seal. This guarantee is limited to $1,000 per transaction.

If you feel that this site is not following its stated information policy, you may contact us at or use the contact form.