InTouch

The Season for Giving is well under way. You may have noticed all those Black Friday and Cyber Monday opportunities in your inbox! Many massage businesses miss out on the holiday shopping craze, when they should be cashing in. It is a shame because there is no better time to encourage clients to refer their friends, family and workmates...

September may seem a little early to be thinking about Thanksgiving, unless you are a retailer or you are going to use it as an opportunity to “dance with the ones that brought you”... In other words, to show appreciation to those who have provided support and patronage. I know that a lot of business use Christmas for this purpose. But I asked myself a long time ago why should I present my tribute to people at a time when it will end up competing with their insurance agents, hairdressers etc. It has always made the most sense to me to use the holiday that we all celebrate, to express what that holiday is all about...

It seems every year around this time I find myself busy with the idea of Holiday promotions. People are out buying for the ones they love, and I have, what I consider to be, a valuable service to offer...

I think no time invites change more than the fall. The sudden coolness in the air and the invigorating scents of the season - pumpkin, cranberry, apple and cinnamon spice - wake up the senses and in doing so seem to trigger our desire for something new...

A few years ago I started using an online scheduler to book my massage appointments and I LOVE IT! I have a busy appointment schedule so I can't always answer my phone when clients call.Without a doubt I have lost money in the past because...

When is the last time you told your clients how much you appreciate their business? Someone told me it's National Write a Letter of Appreciation Week. I was not aware such a week existed, but it's a good reminder that we all need to let our customers...

Rewarding clients for their business encourages them to spend more money and instills loyalty -- resulting in a win-win situation. There are a number of ways to reward your clients, so you need to ask yourself what's the best reward program to benefit your business?...

When it comes to selling retail, the question is no longer "if" but "when." That's certainly my impression from talking to BIOTONE customers coast to coast. Some spas are citing as much as 40 percent of their revenue now come from retail sales...