InTouch
Listen and Learn when your Spa or Massage Business Client Complains
When you run your own spa or massage practice, you soon realize, try as hard as you can, “you can’t please all of the people all of the time.” Let’s face it, some clients are never satisfied – and you probably have learned to spot them and suggest they try another provider...
Category: Business & marketing
How to More Effectively Communicate with your Spa or Massage Business Team
Are your employees invested in your spa or massage business? Making an investment means more than showing up on time and doing a competent job. Making an investment means going the distance...
Turn Your Spa and Massage Business Lead Generation Effort to the ALWAYS on Position
Is walk-in traffic a big part of your spa or massage therapy business? Depending on your location, a considerable amount of your new business may come from people who are in the area for another reason...
Keeping it Fresh!
I always find it interesting that every spring my active/athletic clients start the yearly ritual of bemoaning the fact that they are aging. I suspect it occurs this time of year because...
Is it Time for a Change at your Spa or Massage Business?
What’s changed at your business lately? If the answer is not a lot, then it’s probably time to take stock of your spa or massage business. Successful businesses grow and change...
Help Make Tax Season Stress-Free for Spa and Massage Business Clients
It’s no coincidence that April is National Stress Awareness Month. Paying taxes is certainly one of life’s high stress inducers. While you can’t help your clients deal with Uncle Sam, you can help make tax time more stress free...
How to Keep First Time Spa and Massage Clients Coming Back
There’s nothing better than a referral from one of your clients. Your new client walks in the door excited about your spa or massage business services because a family member or friend sang your praises...
The Wonderful World of Massage
You may think that if you have been to one conference, you have seen them all, but nothing could be further from the truth! This last weekend at New England Regional Conference...
Nourish Clients’ Skin with the Super Food Avocado
What could be better than eating your way to good skin? If that sounds like a winning proposition, peel yourself an avocado...
Use Pinterest To Show Your Clients What Your Spa and Massage Services Can Do For Them
Around this time last year, Pinterest burst on the scene as the latest social networking craze. Not unlike other social networks, Pinterest lets you follow others, share content and make comments...
Make Spring Cleaning Green at Your Spa or Massage Business
I don’t have to tell you how important natural ingredients are to BIOTONE. The company grew out of my preference for natural ingredients applied to the skin during a massage or spa treatment and they continue to be...
Professional Boundaries vs Mindful Relationships
It turns out that while I was expanding the role of breathwork in my life and treatment room, my father was struggling to breathe at all, and as a result...