InTouch
Make customer appreciation a focus at your spa or massage practice
When is the last time you told your clients how much you appreciated their business? Not that providing outstanding service, an inviting environment and a wide selection of products for at-home use don’t matter.
Seven ways to overcome self-doubt to take on new challenges at your spa or massage practice
Is self-doubt holding you back from making that next big move that could move your spa or massage practice to the next level? Even with a number of successes under your belt, it’s not at all uncommon...
Chamomile at tea time or anytime is good for your spa and massage practice clients
Chamomile is used in teas around the globe, but the herb with its apple scent has many other benefits besides relaxing you. There actually is a range of species of Chamomile; the most popular being German and Roman...
Do spa and massage practice clients trust your brand? Put yourself in your client’s shoes to find out.
When it comes to building trust in your spa or massage practice brand, consistency is the name of the game. Consider the following.
Do You Deliver What You Promise?
Have you ever had an experience where a company promised the moon, but delivered a pebble? It is disappointing to say the least! Our relationships with our customers are based on trust.
Is a partner right for your spa or massage practice? Consider the pros and cons.
Has your spa or massage practice reached a point where you feel you can’t take it any further going down the path you currently are on? You may want to open a second operation in another part of town...
Americans continue to seek out complementary health therapies, national survey finds
Here’s good news for your spa and massage therapy practice. Americans continue to spend a significant amount of the dollars they spend on health care on alternative therapies.
How to deal with spa and massage practice clients that challenge your time and patience
It only takes one difficult person to turn the day upside down. In an ideal world, you wouldn’t have to deal with people that criticize everything and everyone, make unreasonable demands or never know what they want.
Respecting Mother Earth; Aligning with Clients Values
Since massage is in many ways a nurturing profession, caring about and committing to Mother Earth should not be a big stretch.
Tips to get prospective clients off the fence and on to your massage table
In many industries, they call them “tire kickers.” They are the prospective clients, who ask you lots and LOTS of questions about your services, but in the end never commit to an appointment.
Treat spa and massage practice clients to the tropics with mango butter
Are your spa and massage practice clients dreaming of a tropical beach but lacking the time and budget to get to one this summer?
Boost your spa or massage therapy business: Introduce massage therapy to the workplace
Stress is having a serious impact on worker productivity. A 2013/2014 Global Benefits Attitudes surveyconducted by global professional services firm Towers Watson found that employees who suffered from high levels of stress...