Is coconut oil ester considered nut oil?

No, coconut oil is classified as Vegetable Oil.


What is the best advice to give to someone who wants to use a product on the face that was not necessarily intended for the face?

If the product is not heavily scented, it will probably work well. However, products formulated for the face take in many considerations, such as the number of oils and other ingredients in the product, which might cause an allergic reaction or clog the pores.


What products do you suggest for specific Medical conditions?

Consult your physician regarding specific medical conditions.


What types of massage products are safe for Infant / Expectant Mothers?

Avoid Arnica and Glucosamine on pregnant women.

Our Advanced Therapy line is hypo-allergenic, and we suggest creme and lotion.

Pure Touch Organic Creme would be good for a pregnant woman since it is unscented and contains gentle ingredients.


Does BIOTONE test products on animals?

No, we do not test our products on animals.


Do any BIOTONE products contain animal ingredients?

No, BIOTONE products do not contain any animal ingredients.


What are Parabens?

Parabens are a group of chemicals widely used as preservatives in the cosmetic and pharmaceutical industries. Parabens are effective preservatives in many types of formulas. These compounds, and their salts, are used primarily for their bactericidal and fungicidal properties. They can be found in shampoos, commercial moisturizers, shaving gels, personal lubricants, topical/parenteral pharmaceuticals, spray tanning solutions, and toothpaste. 

Their efficacy as preservatives and their long history of safe use - scientific studies have not proven they are harmful - and the unproven efficacy of natural ingredients like grapefruit seed extract (GSE) probably explains why parabens are so commonplace. They are approved by the FDA and have a low likelihood of irritation.


What is Arnica good for?

Arnica is used to soothe muscle aches, reduce inflammation and heal wounds. The benefits of Arnica include relieving pain, especially those related to arthritis and injuries such as sports injuries.


What is the Poison Control Center number?

1-800-222-1222. More information is available on AAPCA's website.


What preservatives do you use in your non-paraben products?

BIOTONE uses the two gentlest preservatives for non-paraben products; Phenoxethol and IPBC (iodopropnyl butyl carbamate). These are commonly used in baby products.


What are the general guidelines for massage product usage?

The approximate recommendation for the massage products is about 1oz for oil, creme, and lotion.


What are the refrigeration/freezing instructions for products?

Avoid freezing your products. Refrigeration is the preferred method of cool storing massage lubricants. Shelf life will increase if products are refrigerated between uses.

The following products will freeze and have no problem once they thaw.

  • Advanced Therapy Lotion
  • Black Baltic Body Mud
  • Customizing Complexes
  • Essential Oils
  • European Rose Mud
  • Herbal Select Face & Foot Lotions
  • Hydrating Lotions
  • Micro-Buff Body Polish
  • Nutri-Naturals Creme, Lotion
  • Replenishing Light Oil
  • Room Mists
  • Salt Glows
  • Smoothing Massage Butter
  • Spa Body Butters
  • Sugar Scrubs

You should check the consistency of the following products once they thaw.

  • Advanced Therapy Gel
  • Clear Results Oil
  • Nutri-Naturals Oil
  • Revitalizing Oil

 The following products may need some care after thawing.

  • Advanced Therapy Creme - will freeze. Condensation on the inside of the jar can be blotted off.
  • Deep-Tissue Lotion - It will separate once thawed and will need to be replaced.
  • Dual-Purpose Creme - will freeze. Condensation on the inside of the jar can be blotted off.
  • Herbal Select Creme - will freeze. Condensation on the inside of the jar can be blotted off.
  • Polar Lotion - will freeze. It will separate once it thaws and will need to be replaced.