Everyone wants to feel appreciated and your spa or massage practice clients are no exception. While you can convey your thanks for their business with occasional specials and discounts, don’t overlook the power of a handwritten thank-you note. In today’s highly socially networked and mobile world where you can dash off a message or text in no time at all, a thank-you note can set your business apart.
You don’t need to limit your thank-you notes to clients either. You may want to thank a vendor for their ongoing on-time delivery or special pricing of products professional or retail. Possibly you want to thank a business associate – for example, someone you co-market you services with – or someone from a professional organization who has helped spread the word about your services.
In all cases, writing a note makes the recipient feel appreciated and in turn even more inclined to want to do business with you. Because of this simple gesture, you and your business will long be remembered by the recipient and that can lead to repeat business and referrals, potential partners or even business advice when you need it.
A Business Note should include the following:
A greeting that includes the recipient’s name
A few lines thanking the recipient for their business or service or help in some other way
Indicate how much their business or help means to your spa or massage practice
Include a call to action. Regarding clients, you could offer a discount for the next service or a special gift with retail purchase. In the case of other business associates, you may want to invite
them to lunch or coffee as way to saying thanks.
End your note with sincerely or best regards and sign it.
As part of your branding effort, have specially created thank-you notes card with your spa or massage practice logo printed on the card and the envelope. If it’s not too costly, try to print notes using your company colors.
Keep a Calendar
Send out thank-you cards in conjunction with other special days. They can include client anniversaries and birthdays, special days such as Mother’s Day or Father’s Day and national Holidays like July 4 and Thanksgiving.
In business and in life, sometimes saying thank you is all it takes to create a strong bond. Thank-you notes make the gesture even more memorable.